Training in Interpersonal Skills: TIPS for Managing People at Work

For undergraduate and graduate courses in organisational behaviour and human resources.
An applied approach to developing and practicing interpersonal skills.
By developing and practicing the material in Training in Interpersonal Skills , students can learn how to build productive relationships for any situation. This text also helps students master the skills necessary for personal and organisational effectiveness such as self-management, communication, teaming, and problem solving.
The sixth edition includes several new pedagogical tools such as self-assessment quizzes, exercises, cases, etc. and information on the importance and usage of social networking.

• Part I: Self-Awareness
• Chapter 1. Skills: An Introduction
• Chapter 2. Self-Awareness: A Point of Departure
• Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning
• Chapter 4. Applying Emotional Intelligence
• Part II: Communicating
• Chapter 5. Sending Interpersonal Messages
• Chapter 6. Listening and Reading Nonverbal Messages
• Chapter 7. Providing Feedback
• Chapter 8. Communicating Across Cultures
• Part III: Motivating
• Chapter 9. Goal Setting
• Chapter 10. Coaching, Counseling, and Mentoring
• Chapter 11. Empowering People Through Delegation
• Part IV: Leading
• Chapter 12. Politicking
• Chapter 13. Applying Leadership Style
• Chapter 14. Managing Change
• Part V: Teaming
• Chapter 15. Facilitating Teamwork
• Chapter 16. Valuing Diversity
• Part VI: Problem Solving
• Chapter 17. Ethical Decision Making
• Chapter 18. Creative Problem Solving
• Chapter 19. Resolving Conflicts
• Chapter 20. Persuading
• Chapter 21. Negotiating