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How to Work with Just about Anyone

A 3-Step Solution for Getting Difficult People to Change

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THREE SIMPLE STEPS FOR TRANSFORMING YOUR WORKPLACE.

Every office has them: the ever-complaining colleague...the co-worker who is constantly late for meetings...the boss who either blows up at you or blows you off...or the one person who drives everyone else totally crazy.

The problem is, the conventional methods -- like repeated warnings, threats, and heartfelt discussions -- for dealing with this negative behavior often don't seem to work. Drawing on a wealth of professional experience as well as forty years of research, Lucy Gill exposes the futility of these common practices and replaces them with a three-step strategy for creating a productive, conflict-free workplace:

1. Get to the heart of the matter by focusing on what the real problem is.

2. Determine what problem-solving methods to avoid so that you don't perpetuate the conflict.

3. Choose a different and even surprising approach that will solve the problem and keep it solved.



Whether you're just starting out in your career or you already have an office along the executive corridor, How to Work with Just About Anyone provides the key to success, satisfaction, and sanity in the workplace.

Inhaltsverzeichnis


Contents

Foreword

Section I

The Problems That Won't Go Away

One

The Care and Feeding of Problems: How Difficult Behavior Gets Reinforced

Two

Maddening Circles of Common Sense: How We Get in the Way of Change

Three

Just the Facts, Ma'am: Focusing on the Heart of the Matter

Four

Tackling the Right Problem: Avoiding Bogs and Dead Ends

Five

Shall We Not Dance: Taking the Lead

Section II

The Usual Suspects: Common-sense Solutions That Don't Work

Six

The Ear That Doesn't Hear: Repeatedly Urging Change

Seven

You Should-Oughta-Wanna Like This: Trying to Talk Someone into Liking Your Request

Eight

One-Upsmanship: Demanding Acknowledgment That You're Right

Nine

Solution by Evasion: Using the Indirect Approach

Ten

When You Are Your Problem: Trying to Conquer Fear with Endless Preparation

Section III

Hunting Down New Solutions

Eleven

Changing the Dance: Doing the Opposite, the Unexpected, the Outrageous, and the Ordinary

Twelve

Ready, Set, Go: Persuading Yourself to Try Something New

Thirteen

Stick with a Winning Game: How to Keep a Problem Solved

Fourteen

If It Didn't Work: Troubleshooting Your Plan

Fifteen

Speeding Along the Learning Curve: And Let the Changes Begin

A Summary of the Steps

Bibliography

Index

Produktdetails

Erscheinungsdatum
20. Oktober 1999
Sprache
englisch
Seitenanzahl
208
Autor/Autorin
Lucy Gill, Lucy Gillen
Verlag/Hersteller
Produktart
kartoniert
Gewicht
300 g
Größe (L/B/H)
216/140/13 mm
Sonstiges
Paperback
ISBN
9780684855271

Portrait

Lucy Gill

Lucy Gill is an internationally known authority on the prevention and management of difficult and nonproductive behavior, and has been a Research Affiliate at the Mental Research Institute of Palo Alto—the only management consultant to be accorded that status. Her clients include Bank of America, Varian, Rockwell International, TRW, Sun Microsystems, and a number of Silicon Valley start-up companies.

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