Managing Quality

ExpressExec is a unique business resource of one hundred books. These books present the best current thinking and span the entire range of contemporary business practice. Each book gives you the key concepts behind the subject and the techniques to implement the ideas effectively, together with lessons from benchmark companies and ideas from the world's smartest thinkers. ExpressExec is organised into ten core subject areas making it easy to find the information you need:
Innovation
Enterprise
Strategy
Marketing
Finance
Operations and Technology
Organizations
Leading
People
Life and Work
ExpressExec is a perfect learning solution for people who need to master the latest business thinking and practice quickly.

Introduction to Express Exec

Quality Matters

What is Quality and Quality Management

Have People Always Been Interested in Quality and in Measuring it?

Quality Management and the E-Dimension: What's the Connection?

What are the Implications of Globalization on Quality?

The State of the Art of Quality

Quality In Practice: Case Studies

Key Concepts and Thinkers of Quality and Quality Management

Quality and Quality Management Resources

Ten Steps to Making it Work

Frequently Asked Questions (FAQs)

Index