Friendly and conversational, O'Brien offers experience-based, easy-to-implement guidelines that are eminently practical and surprisingly fun. Her concise "coaching notes," wonderfully illustrated by real-life organizational situations, address every aspect of daily team life. "Finally, a book for team members--three cheers for Coach O'Brien! Who's Got the Ball? is an easy, enjoyable, and invigorating book filled with powerful, useable, common sense coaching tips. This book should be required reading for all team members in today's workforce." --Freda M. Peters, vice president, Human Resources, Branson Ultrasonics Corporation, subsidiary of Emerson Electric Company
"Who's Got the Ball? is one of the best books on teaming that you will ever read--clear, insightful, humorous. An excellent handbook for any business or organization struggling and/or coping with breaking down barriers and building teams." --Hellene S. Runtagh, president & CEO, GE Information Services, Inc.
Inhaltsverzeichnis
Preface xi
The Author xvii
Part One Team Fundamentals 1
Are You a Team? 3
What's Your Game? 5
What's Your Noble Purpose? 16
Are You Winning? 19
Human Doings Versus Human Beings 21
It's Just a Stage 23
What Does a High-Performing Team Look Like? 30
Your Team Is One Player in a Bigger Game 34
All High-Performing Teams Have Ground Rules 36
Part Two Being a Valuable Team Member 41
Who Is Responsible? 43
Every Player Contributes to the Process 47
Summarizer, Orienter, Harmonizer, and Other Helpful Roles 49
Recognize Your MVP 54
Get New Players into the Game 56
Take a Team Pulse 59
Words Don't Always Mean what They Mean 61
You Don't Have to Be Best Friends 65
Part Three Avoiding Common Team Problems 67
About Conflict 69
The Power of Constructive Negative Feedback 72
When You Reach an Impasse, Talk about Needs 78
Team Process Is Confidential 81
What Builds or Destroys Trust? 83
Manage Your Differences 86
Words Are Powerful 89
Don't Take It Personally 94
The Deadly Whack-A-Mo 96
Don't Confuse Interruptions with Enthusiasm 100
The Talk-A-Thon 104
Off Course and Down the Road of Totem Poles 108
"Hey, No Problem" 110
How the Great Elaborators Finally Got to the Point 113
Team Burnout 115
Simple but Powerful Team Ground Rules 118
Part Four Running an Effective Team Meeting 121
Spend Time Together 123
Agree on a Game Plan 125
Everyone Must Respond Out Loud 128
Call Your Own Time-Outs 131
All Ideas Aren't Good Ideas But 133
The Magic of Flip Charts 137
Meeting Minutes Made Easy 140
Part Five Making Good Team Decisions and Putting Them into Play 143
No Team Is Completely "Self-Directed" 145
What Decisions Is Your Team Empowered to Make? 148
Decide How You Will Decide 153
Brainstorming: Use It at the Right Time 156
Do Great Minds Really Think Alike? 159
Who's Got the Ball? 162
Part Six Notes for Team Leaders 165
Why Teams Get Stuck 167
Every Team Needs a Leader with Clout 171
Name That Decision 173
Invest in Your Team's Self-Concept 176
From Manager to Team Leader 180
How Successful Team Leaders View Their Role 182
How Winning Teams Describe Their Leaders 184
A Letter from the Coach 188
References 189
