Continuity Management

"How can I keep knowledge from walking out the door when employees
leave?"

This pressing question is insightfully answered in this landmark
book. Operational knowledge has never been more critical to
organizational success. Knowledge loss from downsizing, imminent
baby-boomer retirements, and high job turnover have created a
knowledge continuity crisis that poses an unprecedented threat to
organizational productivity and profits. Based on extensive
research, Continuity Management solves this crucial problem
of knowledge loss for managers at any organizational level by
describing an effective strategy for preserving knowledge
continuity between employee generations. Revolutionary in its
effect, but evolutionary in its practice, continuity management is
fueling a new knowledge revolution. This book is about that
revolution-and how to lead it.