Service Level Agreements for Cloud Computing

Part I Introduction to Service Level Agreements in Service Oriented Architectures. - Motivation and Overview. - A Reference Architecture for Multi-Level SLA Management. - The Open Reference Case. - Part II Foundations for Service Level Agreements. - The SLA Model. - Service Construction Meta-Model. - Translation of SLAs into Monitoring Specifications. - Part III Scientific Innovations. - Penalty Management in the SLA@SOI Project. - Dynamic Creation of Monitoring Infrastructures. - Runtime Prediction. - Software Performance and Reliability Prediction. - Part IV Core Components of the Service Level Agreements Framework. - G-SLAM The Anatomy of the Generic SLA Manager. - A Generic Platform for Conducting SLA Negotiations. - Part V Management of the Business Layer. - Management of the Business SLAs for Services eContracting. - Part VI Management of the Software Layer. - Model-Driven Framework for Business Continuity Management. - Managing Composite Services. - Part VII Management of the Infrastructure Layer. - SLA-Enabled Infrastructure Management. - Part VIII Selected Business Use Cases. - Introduction to the SLA@SOI Industrial Use Cases. - The ERP Hosting Use Case Scenario. - The Enterprise IT Use Case Scenario. - The Service Aggregator Use Case Scenario. - The eGovernment Use CaseScenario.