Hospitality Management

An approachable, accessible student introduction for those studying hotel and hospitality management and hospitality studies more generally.

Chapter 1: Where are we going? The nature of hospitality management
Chapter 2: What kind of industry? Structure, strategy and the nature of the hospitality industry
Chapter 3: A people business? Human resources in the hospitality sector
Chapter 4: Is your room alright? Accommodation management in hospitality
Chapter 5: Are you enjoying your meal? Food and beverage management in hospitality
Chapter 6: Would you like to join our customer loyalty programme? Marketing and consumption in hospitality
Chapter 7: Can I speak to whoever's in charge? The role of management in hospitality
Chapter 8: So you give degrees to waiters? Hospitality management education
Chapter 9: Conclusion: the proof of the pudding?