"An excellent workbook-like guide.'" - Booklist , STARRED review "A practical guide to redirecting energies from conflict toward the achievement of goals. Grounded in more than 15 years of research, Coleman and Ferguson's findings offer insight into the strategies and skills necessary for managing work disputes and show how to make conflict work for you instead of against you. . . Full of valuable advice, this book will help readers develop better strategies for workplace disagreements." - Publishers Weekly "Coleman and Ferguson have done something remarkable: they've written an evidence-based book on the complex topic of conflict and made it easy to read, easy to understand and, best of all, easy to use. A genuine winner." -Robert B. Cialdini, author, Influence: The Psychology of Persuasion "Navigating conflict effectively is an essential component of leadership. MAKING CONFLICT WORK illustrates when to compromise and when to continue driving forward." -Honorable David N. Dinkins, 106th Mayor of the City of New York "This book is a necessity. As someone who has navigated the traps of power and conflict across the globe, it is refreshing to find a book that calls it what it is, and offers useful advice on turning traps into prospects for change. Read it." -Leymah Gbowee, 2011 Nobel Peace Prize Laureate and Liberian peace activist "MAKING CONFLICT WORK gives us a way to think about how we deal with conflict in hierarchical organizations. Especially helpful are the chapters that link conflict intelligence-how we routinely deal with conflict-to actionable strategies." -Deborah M. Kolb, professor emerita, Simmons College Graduate School of Management "Through a superb balance of interviews, case studies, and evidence-based insights, the authors provide valuable lessons on how leaders can manage conflict." -Steve Cohen, executive director, The Earth Institute, Columbia University "An innovative and practical look at how to navigate everyday disagreements to reach your goals, serving up examples of best practice drawn from the authors' decades of experience helping others cope with conflict, power and change." -Larry Susskind, cofounder, Program on Negotiation at Harvard Law School
