Leader Effectiveness Training: L.E.T. (Revised)

L.E.T. has changed countless corporations and private businesses-including many Fortune 500 companies-with its down-to-earth communication and conflict resolution skills. Now, this indispensable source has been newly revised with updated research and timely case studies.

Foreword
Author's Note
I. How You Can Become an Effective Leader
II. Being the Leader Doesn't Make You One
III. Doing It Yourself - Or with the Group's Help
IV. Skills That Help Group Members Solve Their Problems
V. Making Everyday Use of Your Listening Skills
VI. How to Get Your Own Needs Satisfied
VII. How to Make Your Management Team EffectiveVIII. Conflicts: Who Shall Win, Who Shall Lose?
IX. The No-Lose Method: Turning Conflict into Cooperation
X. Organizational Applications of the No-Lose Method
XI. The Periodic Planning Conference: A New Approach to Performance Evaluation
XII. Some Deeper Issues for Leaders
A Personal Postscript
Contact Us
Acknowledgments
Technical Appendix
Index
About the Author