Legislative initiative, in response to public demands for more accountability, require public agencies at all levels of government to measure organizational performance and to report on service efforts and accomplishments (SEA). What considerations should managers use in developing performance measurement protocols? What is the experience to date in the U. S. and abroad? This collection of original articles does not represent a consensus about the one best way for developing an SEA reporting system. Rather, it aims to put performance measurement in perspective by relating it to the budgeting, auditing, and policy making processes. Towards that end, the issues managers need to consider are examined in a critical way and from various points of view.
This book addresses the issues involved in developing Service Effort and Accomplishment (SEA) reports from various points of view. It addresses the context of SEA reporting and relates performance measurement to the budgeting process, auditing process, and policy making. It provides examples of successful performance measurement protocols from the U. S. and abroad.
Inhaltsverzeichnis
Foreword by Harry Hatry
Introduction
Performance Appraisal and Rubik's Cube
The Challenge by Arie Halachmi and Geert Bouckaert
Positioning Performance Measurement for the Twenty-First Century by John Greiner
Redeeming the Promise of Performance Measurement: Issues and obstacles for governments in the USA by Paul D. Epstein
Promises and Possible Pitfalls on the Way to SEA Reporting by Arie Halachmi
Service Efforts and Accomplishment Reporting
Implementing Service Efforts and Accomplishments Reporting: The Portland Experience by Daniel E. O'Tool and Brian Stipak
Institutionalizing SEA Reporting Across the Budget by Mary Timney Bailey
Integrating Performance Measurement and Budgeting by Gerasimos A. Gianakis
Performance Measurement in Context
The Political Economy of Performance Measurement by Tony Bovaird
Annual Performance Accounting and Auditing: Is it Possible? by Bo Sandberg
Productivity in Professional Services: To Measure or not to Measure by Jean Harvey
Local Government Standards Via Professional Associations: How Useful Are They for Gauging Performance? by David N. Ammons
Performance Measurement: International Perspectives
Measurement of Public Sector Performance: Some European Perspectives by Geert Bouckaert
Performance Indicators: The British Experience by Tony Bovaird and David Gregory
The Authority's Performance - A Practical Assessment by Magnus Medelberg
Experiences With Performance Measurement in the Central Government; The Case of the Netherlands by A. Sorber
Performance Monitoring System in the Republic of China on Taiwan by Shih-Hsien Chang
