...an extremely interesting book because it presents the tension between scientific method and intuitive thought ...in a cogent, readable manner...should be read by all library administrators and librarians interested in not only prescriptive management techniques, but also management philosophy. Library Journal Molz, one of our most precise authors, offers a text that is intelligently presented, well written, and easy to read and understand. Wilson Library Bulletin ...appealing and informative...highly recommended... Library Quarterly ...worthy and useful... Booklist This slender volume is a pleasure to read, not only for its clear and graceful prose, but because it adds to our understanding of how libraries and other organizations manage and plan. The Journal of Academic Librarianship