Operations Management

For courses in operations management.

Operations Management: Sustainability and Supply Chain Management
presents a broad introduction to the field of operations in a practical and application-oriented manner. Through detailed behind-the-scenes perspectives on the production of goods and servicesfrom music concerts to e-commerce package delivery, manufacturing an aircraft to 3D printed stakesthis text offers an inside view that helps students gain a true understanding of how operations work within an organization.

This
14th Edition
addresses current trends and practices in operations management, including Industry 4. 0 (also known as the Fourth Industrial Revolution), which is transforming the automation, monitoring, and analysis of supply chains through smart technology; and COVID-19 and its impact on global supply chains. The following features help students better understand concepts important to today' s operations management professionals

• 
  The text is organized around
  10 key OM Strategy Decisions
  and the techniques for making these decisions.
  
• Global Company Profiles
  open each chapter and describe how well-known firms achieve a competitive advantage using the OM techniques later discussed in the chapter.
  
• See the authors' blog for teaching tips, news stories, discussion questions and more.

• 91 Solved Problems
  provide detailed solutions and come with " virtual office hour" videos that walk students through each problem.
  
• Rapid Review summaries
  capture key concepts, formulas, and definitions in each chapter.
  

• 2 decision support software programs (POM for Windows
  and
  Excel OM)
  help students solve homework problems and case studies.
  

• NEW: New content throughout this edition
  addresses current trends and practices in OM, including Inventory 4. 0 (a. k. a. , the Fourth Industrial Revolution), COVID-19 and its impact on global supply chains, and more.
  
• NEW and UPDATED: 42 OM in Action boxes
  help students better understand operations in practice within a variety of industries. Thirteen are new to this edition and include 3-D printed steaks, an automated sushi restaurant, bitcoin and more.
  

• NEW: 4 new Video Cases
  , featuring Nautique Boat Company, help students understand operations in action. A total of 46 video cases are available, focused on a variety of companies and industries, including Frito-Lay, Alaska Airlines, Celebrity Cruises and more.
  
• NEW and UPDATED: Ethical Dilemmas sections
  pose questions about what managers should do when faced with various ethical questions
  

• NEW and UPDATED: 850 Homework problems
  offer a wealth of opportunities to practice OM analytics.
  
• NEW and UPDATED:
  For the first time,
  approx. 200 multiple-choice questions in the Test Bank
  are now available as algorithmic questions, with different numerical values and answers for each student.
  

Operations Management: Sustainability and Supply Chain Management
presents a broad introduction to the field of operations in a practical and application-oriented manner. Through detailed behind-the-scenes perspectives on the production of goods and servicesfrom music concerts to e-commerce package delivery, manufacturing an aircraft to 3D printed stakesthis text offers an inside view that helps students gain a true understanding of how operations work within an organization.

This
14th Edition
addresses current trends and practices in operations management, including Industry 4. 0 (also known as the Fourth Industrial Revolution), which is transforming the automation, monitoring, and analysis of supply chains through smart technology; and COVID-19 and its impact on global supply chains. The resources help you better understand concepts important to today' s operations management professionals.

1. Operations and Productivity
2. Operations Strategy in a Global Environment
3. Project Management
4. Forecasting

1. Design of Goods and Services

• Supplement 5: Sustainability in the Supply Chain

1. Managing Quality

• Supplement 6: Statistical Process Control

1. Process Strategies

• Supplement 7: Capacity and Constraint Management

1. Location Strategies
2. Layout Strategies
3. Human Resources, Job Design, and Work Measurement

1. Supply Chain Management

• Supplement 11: Supply Chain Management Analytics

1. Inventory Management
2. Aggregate Planning and S& OP
3. Material Requirements Planning (MRP) and ERP
4. Short-Term Scheduling
5. Lean Operations
6. Maintenance and Reliability

1. Decision-Making Tools
2. Linear Programming
3. Transportation Models
4. Waiting-Line Models
5. Learning Curves
6. Simulation
7. Applying Analytics to Big Data in Operations Management