This book presents a framework and tools for measuring and managing performance at various levels within an organization, and helps managers re-think the ways KPIs can be implemented to meet organizational goals. It is relevant to HR and operational managers, and organizational leaders and public administrators at all levels.
Inhaltsverzeichnis
Part I: Performance Measurement: The Essentials of Key Performance Indicators 1. Performance Measurement: Key Performance Indicators Concepts 2. Performance Management Concepts and Related Tools 3. Root Cause Analysis and Its Impact on Performance Management 4. Performance Management Framework Part II: Performance Management Toolbox: Methods for Determining Key Performance Indicators 5. Strategic Management and Business Planning as a Basis for Establishing KPIs 6. Critical Success Factors for Establishing and Applying KPIs 7. Balanced Scorecard and Benchmarking: Basis for Applying KPIs 8. Six Sigma: Basis for Continuous Process Improvement 9. Business Excellence Models, Enterprise Risk Management, and Programme Management as a Basis for Performance Improvement Part III: Practical Application of Performance Management Tools and Future Trends 10. Application of the Performance Management Tools: Private Sector 11. Application of the Performance Management Tools: Public Sector 12. Performance Measurement and Management: Future Trends
