Staying competitive and meeting the pressure of regulatory compliance requirements demands that information sources and business and analytic intelligence be accessible to a growing number of information consumers across the corporation and beyond. So investing in an information infrastructure is well worth the effort.
Transform data into action for competitive advantage
"The knowledge assets of an organization are becoming increasingly important for competitive advantage, and therefore, the way in which knowledge is created, renewed, and communicated is critical. This book provides practical insights into how this may be achieved through the establishment of a Business Intelligence Competency Centre and is a valuable read for 'information professionals.'"
--Bill Sturman, Information Architecture Project Manager The Open University, United Kingdom
"BI is more than technology and projects. BI must live in the organization--as a BICC. This book helps to make BI tangible and understandable, bringing it to life."
--Miriam Eisenmann, Project Manager (PMP) CSC Ploenzke AG, Germany
"This book is a must-read for planning and implementing your BICC. It is a pragmatic guide that addresses a lot, if not all, of the questions you'll be asking yourself. Don't miss out on getting a head start from the people who thought this through from start to finish . . . Pray your competitors don't get hold of this book!"
--Claudia Imhoff, President Intelligent Solutions, Inc. , USA
"Creating a BICC forces the organization to focus on the importance of centralizing the gathering, interpreting, and analyzing of information to create business insight."
--Anne Ulyate, Group Manager Business Intelligence Mutual & Federal, South Africa
"BI is a highly visible element in the 'business value' trend for IT investments. Initiatives, such as competency centers, should empower user organizations to drive even more value out of their BI investments."
--Marianne Kolding, Director, European ServicesIDC, United Kingdom
Inhaltsverzeichnis
Foreword xv
Preface xix
Acknowledgments xxi
Chapter 1 Introduction 1
Overview 2
Business Intelligence as a Competitive Differentiator 3
Business Intelligence Competency Center 6
Summary 13
Chapter 2 Business Intelligence in the Organization 15
Overview 16
General Findings of the Survey 17
Business Intelligence Competency Centers 27
Summary 34
Chapter 3 Primary Functions of the Business Intelligence Competency Center 35
Overview 36
Functional Areas Inside the BICC 37
Detailed Checklist for the Functional Areas in the BICC 40
Related Functional Areas 43
Summary 45
Chapter 4 Planning a Business Intelligence Competency Center: Using the Information Evolution Model 47
Overview 48
Four Critical Dimensions of the Information Evolution Model 49
Five Levels of Maturity in the Information Evolution Model 52
Defining the BI Strategy 57
Summary 59
Chapter 5 Human Capital 61
Overview 62
Staffing the Business Intelligence Competency Center 62
Summary 63
Chapter 6 Knowledge Processes 75
Overview 76
Knowledge Processes in the Business Intelligence Competency
Center's Functional Areas 77
Summary 85
Chapter 7 Culture 87
Overview 89
Organizational Setup and Funding 90
Performance Metrics 93
Knowledge Management 100
Change Management 104
Summary 116
Chapter 8 Infrastructure 119
Overview 120
Considerations from a BICC Perspective 121
Business Intelligence Infrastructure Selection Criteria 126
Road Map to Implementing a BI Infrastructure 133
Summary 136
Chapter 9 Setting Up and Ensuring Ongoing Support 139
Overview 140
Setup Process in Detail 141
Working with Software Vendors 156
Summary 163
Chapter 10 Cases from the Field 165
Insurance, South Africa: Mutual & Federal Defines Business Intelligence Strategy 166
Public Administration, Italy: CSI-Piemonte Manages Growth with a Business Intelligence Competency Center 167
Banking, Belgium: KBC Benefits from an SAS Business Intelligence Competency Center 168
Banking, South Africa: Competency Center Drives Return on BI Investments at Nedbank 170
Summary 171
Chapter 11 Ten Recommendations for a Highly Effective Business Intelligence Competency Center 173
Have a Vision for Business Intelligence 174
Create a Joint Venture Between Business and Information Technology 174
It's a Process, Not a Project 175
Maintain Clear Vision, Concrete Objectives 175
Integrate and Consolidate 175
Practice Effective Change Management 176
Carry Out Staff Induction, Training, Development 176
Deliver Ongoing Value 176
Ensure the Infrastructure's Depth and Breadth 177
Use a Multidimensional Approach 177
Appendix A List of Abbreviations 179
Appendix B Additional Roles 181
Index 187
