Business organizations and governments are nowadays developing and providing internet based electronic services (e-services) featuring various intelligent functions. E-Service Intelligence integrates intelligent techniques into e-service systems for realizing intelligent internet information searching, presentation, provision, recommendation, online system design, implementation, and assessment to internet users. This book offers a thorough introduction and systematic overview of the new field and covers the state-of-the-art of the research and development in E-Service Intelligence ranging from e-services and/or intelligent techniques to web information presentation, search, and mining, to personalization, privacy, and trust in e-services, to e-service evaluation, optimization and knowledge discovery, and to intelligent e-service system developments.
Inhaltsverzeichnis
E-Services and Intelligent Techniques. - E-Service Intelligence: An Introduction. - Rough Sets and Conflict Analysis. - Rough Ontology Mapping in E-Business Integration. - Concept-based Semantic Web Search and Q&A. - E-Service Composition Tools from a Lifecycle Perspective. - Web Information Presentation, Search, and Mining. - Web Information Representation, Extraction, and Reasoning based on Existing Programming Technology. - Techniques and Technologies Behind Maps of Internet and Intranet Document Collections. - Exchange Rate Modelling for E-Negotiators Using Text Mining Techniques. - A Similarity-aware Web Content Caching Scheme and Agentbased Web Document Pre-fetching. - Representation and Discovery of Intelligent E-Services. - Learning the Nonlinear Dynamics of Cyberlearning. - Personalization, Privacy, and Trust in E-Services. - Personalizing E-Commerce with Data Mining. - Personal eBanking Solutions based on Semantic Web Services. - Secure E-Transactions Protocol using Intelligent Mobile Agents with Fair Privacy. - Trust and Reputation in E- ervices: Concepts, Models and Applications. - An Incremental Technique for Analyzing User Behaviors in an E-Business Environment. - Customer Experience Management in E-Services. - E-Service Evaluation, Optimization, and Knowledge Discovery. - E-Service Cost Benefit Evaluation and Analysis. - Evaluation of Experience-based Support for Organizational Employees. - A Web based Intelligent Sensory Evaluation System in the Textile Integrated Supply Chain. - E-intelligence in Portfolio Investment Optimization. - Orchestrating the Knowledge Discovery Process. - On the Knowledge Repository Design and Management in E-Learning. - Adding Value to E-Services: a Business-Oriented Model. - Intelligent E-Service Support System Developments. - Developing a Knowledge-based Intelligent Services System in Sports Websites. - Developing a Model Agent-based E-Commerce System. - Creating Visual Browsers for Large-Scale Online Auctions. - Design and Implementation of Multi-Agents for Learner-oriented Course Scheduling on the Internet. - AGrIP Agent Grid Intelligence Platform. - Web-based Service Information Systems based on Fuzzy Linguistic Techniques and Semantic Web Technologies. - Application of Chaos-based Pseudo-Random-Bit Generators in Internet-based Online Payments. - Computer Hardware Devices in Efficient E-Servicing: Case Study of Disk Scheduling by Soft Computing.
