Growth is the central focus of every business, yet many businesses continually find ways to shoot themselves in the foot. In Milkshake Moment , Steven Little shows you how to identify and overcome the stifling behaviors built into your organization and get you back on track to substantive change and real growth.
Praise for The Milkshake Moment
"Little gives leaders a crucial reminder not to be their own worst enemies in their quest for growth. You'll never forget the hilarious milkshake story that gives the book its name. This book will help your organization get out of its own way."
DAN HEATH, coauthor of Made to Stick: Why Some Ideas Survive and Others Die
"Little's milkshake story is straightforward, compelling, and irresistible. It teaches leaders a hundred vital lessons on growth.
Sip it slowly and enjoy."
ROD BECKSTROM, coauthor of The Starfish and the Spider:The Unstoppable Power of Leaderless Organizations
"Little is a gifted storyteller, and his stories always lead to practical ways for organizations to reach another level. The Milkshake Moment is not only a great read, it is truly a call-to-arms for all of us looking for growth in the twenty-first century. Read it today so you can mix it up tomorrow."
JON GORDON, author of The Energy Bus: Ten Rules to Fuel Your Life, Work,
and Team with Positive Energy and The No Complaining Rule: Positive Ways
to Deal with Negativity at Work
Inhaltsverzeichnis
Section 1. The Milkshake Moment. Chapter 1. It Was a Dark and Stormy Night.
Chapter 2. Half Empty or Half Full?
Chapter 3. This is NOT a Customer Service Book.
Section 2. Foster Grow vs. Status Quo.
Chapter 4. A Brief History of Organizations and Man(agement).
Chapter 5. Stop and Consider the Nature of the Modern Organization.
Chapter 6. Toddlers and Trust.
Chapter 7. Some Shocking Behavior.
Chapter 8. Lessons from the Cubicle Farm.
Chapter 9. The Managed.
Chapter 10. The Led.
Section 3. Place Purpose Before Profit.
Chapter 11. It's Never About Money.
Chapter 12. The Wizard of Westwood.
Chapter 13. Profit Pushers.
Chapter 14. NoClu Motors, Inc.
Chapter 15. Purpose in the Plan.
Chapter 16. Getting it Right.
Section 4. INSOURCE Crucial Judgment.
Chapter 17. Edicts Made on High.
Chapter 18. Peeves from Below.
Chapter 19. Proactive Policies.
Chapter 20. How 'bout Them Pomegranates?
Chapter 21. Come Harter or High Water.
Section 5. Address the "People Problem" Problem.
Chapter 22. The Ballad of the Black Box.
Chapter 23. Eric's Excalibur.
Chapter 24. Why People Work.
Section 6. Care For Customers.
Chapter 25. Home Team Drops the Ball.
Chapter 26. The Big Secret to Great Customer Service.
Chapter 27. Even Geniuses Struggle To Serve.
Chapter 28. It Takes a Hero.
Chapter 29. The Future Is Already Here. . . Some Folks Just Aren't Getting The Memos.
