Mastering Communication

Preface. - Introduction. - Acknowledgements. - The Process of Communication. - Speaking Effectively. - Listening. - Human Interaction and Non-Verbal Communication. - Telephone, Voicemail and Mobile. - Interviewing. - Being Interviewed for a Job. - Communicating in Groups. - Running and Taking Part in Meetings. - Giving a Talk or Presentation. - Using Visual Aids. - Faster Reading. - Better Reading. - Writing/Emailing Business Letters. - Applying for a Job by Post or Email. - Writing/Emailing Reports. - Emails Notes or ' Memos' , Messages, Attachments, Forms and Questionnaires. - Visual Communication. - Getting to Grips with Grammar. - Common Problems with English. - Appendices. - A Final Word. - Bibliography. - Answers to Exercises. - Index.